Privacy Policy

Effective Date: 08/08/2023 

At Foodtour1hanoi, we are committed to safeguarding the privacy of our website visitors and customers. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By using our website and services, you consent to the practices described in this policy.

Information We Collect

• Personal Information: We may collect personal information, such as your name, email address, phone number, postal address, and payment information, when you make a booking or subscribe to our newsletter. 
• Booking Information: When you book a tour through our website, we collect information related to your travel plans, including travel dates, preferences, and special requests. 
• Communication Data: We may record and store any communication you have with us, including emails, phone calls, and customer support inquiries. 
• Usage Data: We collect information about how you use our website, including your IP address, browser type, referral source, and operating system. 
• Cookies: Our website uses cookies to improve your browsing experience. You can control the use of cookies through your browser settings.

How We Use Your Information

We use your personal information for the following purposes: 

• To process and confirm your bookings. 
• To provide customer support and respond to your inquiries. 
• To send you booking confirmations, updates, and relevant travel information. 
• To improve our website, services, and customer experience. 
• To send you newsletters and promotional materials if you have subscribed.

Disclosure of Your Information

We may share your personal information with trusted third parties, including insurance agencies, payment processors, and marketing partners, solely for the purpose of providing our services and enhancing your travel experience. 

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. 

Your Choices

You have the right to: 

• Review and update your personal information by contacting us. 
• Opt out of receiving promotional emails by following the unsubscribe instructions. 
• Delete your account and personal information, subject to legal and contractual obligations.

Children’s Privacy

We recognize that we may have customers of all ages, including children under the age of 18. We take special care to protect the privacy of our younger users. 

• Parental Consent: If you are under 18, please seek parental or guardian consent before using our website or providing any personal information. 
• Collection of Child Information: We may collect personal information from children for the purpose of booking and providing our services. However, we will always seek parental or guardian consent before collecting any personal information from children under the age of 13. 
• Parental Rights: Parents or legal guardians may review, update, or delete personal information that we have collected from their children by contacting us. If you believe we have collected personal information from a child without proper consent, please contact us to request its deletion.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will post the revised policy on our website with the effective date. 

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at info@foodtour1hanoi.com. 

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.